Home> About Us> Feedback on your initial impressions with us
Thank you for letting us know how you feel about your stay. Your response suggests we may have done some things right and also have some areas for improvement. We’d love to hear your thoughts. Please put your comments into the form below and these will be passed onto the home to help them and other homes understand what went well and where we can do better.
You may be interested to know that we have a team award scheme for those who really make a difference to the lives of our residents. We can put their names forward for an award if you mention any individuals below, along with a note about why you feel they should be nominated.
Please complete the form below and click Submit to send it to our team.
Situated just minutes from the town center and close to the bus station, with a private car park, Brockwell Court is easily accessible for visitors to drop in and spend time with their loved ones.
Passionate about providing a supportive and caring home for residents, our team have a positive, happy culture which promotes and achieves positive outcomes for people. This is borne out by feedback and comments we receive from our regulatory inspectors, families, health care professionals and residents.
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“Could not have wished for my gran to be in a better facility. The constant show of care is beyond what I could’ve wanted. All staff are extremely well-trained and the rapport they build with service users and their families is truly compassionate.” – Granddaughter of Resident, published on carehome.co.uk
We offer a vibrant activities programme with a combination of group and one to one activities and events. Everything we do is based around our current resident interests and hobbies and here is a small selection of what’s on:
Walk Out Wednesday – we walk into Consett for some shopping and a cuppa in a local community space,
Coffee morning every Thursday and competitive bingo,
Book Club in our cosy Activities Hub by the fire,
Regular Sit & Keep session, twice weekly,
Weekly pamper session for hair, nails and hand massage,
We celebrate special days and holidays, and
Our art gallery changes weekly showing resident arts and crafts.
It’s very common when searching for the right care home for it to throw up questions along the way. You aren’t alone in wondering about how care is funded or indeed how to go about choosing a care home and we’re sure you have other questions too! For this reason, we have tried to answer some of the frequently asked questions that crop up. We hope you find this resource helpful and informative.
Explore our Care Home Advice Hub for essential guidance on care home fees and funding. Discover how to pay for care, explore various funding options, and find answers to common questions. If you’re just beginning your search for a care home, don’t miss our comprehensive resources on choosing the right care home—designed to help you make informed decisions about what to look for and consider when selecting the best care home for your loved one’s needs.
We understand that learning about dementia and its various types can be overwhelming. That’s why we’ve created a range of factsheets, FAQs, and information about dementia in the UK to help you navigate this complex topic. Whether you’re seeking to understand the different forms of dementia or looking for dementia care, our comprehensive guides are here to support you.
Many people looking for care tell us that our team are very helpful, very informative and very caring. Please dip into our Advice Hub whenever you need, but also please do take the opportunity to give us a call if we have a care home near you. Why not arrange to visit your nearest care home and see if we can help in any way?
Guidance on how to pay for your care, fees and funding
Things to consider when looking for a care home
Information and guidance about dementia, types of dementia and much more
Our frequently asked questions – all in one place! Check them out.
Learn more about our roles and vacancies near you.
Home> Our Care> Quick Guide to Different Care Conditions
Here at Four Seasons Health Care and brighterkind, we provide care for many individuals. Each individual is unique with a unique set of care requirements, sometimes having complex needs with additional support required from external agencies. We are very experienced at caring for individuals with multiple care requirements.
Making sure the home you choose can care for you or your loved one is an important part of choosing the right home. When you talk to any of our care homes, please try to outline any key conditions and prescriptions to help the care home team understand whether they are best placed to provide you with the right care. This may be part of the initial conversion you have with the home, where both you and the care home team decide whether the home can provide good, safe and individualised care for you or your loved one.
More detail may be asked for and given at an assessment stage. If you aren’t sure whether your preferred home can care for your loved one, please pick up the phone or come and visit us to find out more.
Hearing Impairment
We can support individuals with hearing loss, mild, moderate or profound.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
COPD / Pulmonary Disease
We support individuals with lung conditions that cause breathing difficulties.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Speech impairment
We support individuals with speech impairments or difficulties.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Visual Impairment
We support individuals with vision loss.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Colitis & Crohn’s Disease
We support individuals living with these conditions to maintain their comfort levels in a respectful manner.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Epilepsy
We support individuals living with this condition by aiding our teams with training to support people living with epilepsy.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Musculoskeletal Conditions
We support individuals with a variety of conditions from arthritis to post fall recovery including pain management
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Parkinson’s Disease
We support individuals living with this progressive condition to maximise independence and manage symptoms to aid overall well-being
Which homes can support individuals with this type of condition?
Four Seasons Health Care and brighterkind homes registered to provide both Nursing Care and Residential Care can support individuals with these conditions.
Stroke Survivor
We support individuals to maximise their independence and support with rebuilding confidence.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Head / Brain Injury
Our team care for head injuries that may have resulted from trauma to the brain.
Which homes can support individuals with this type of condition?
Our Gilmerton Neurological Care Centre provides this very specialist care and works closely with and is accredited by Headway. To find out more, please visit the care centre page.
Dementia Care
A progressive brain disorder often referred to as a dementia, which includes Alzheimer’s Disease and Frontal Lobe Dementia
Which homes can support individuals with this type of condition?
Four Seasons Health Care and brighterkind homes who provide Residential Dementia Care and Nursing Dementia Care can support individuals with these conditions.
Specialist Dementia Care
Dementia related conditions requiring specialist care and support include Lewi Body Dementia, Parkinson’s Dementia and Korsakoff Dementia.
Which homes can support individuals with this type of condition?
Four Seasons Health Care and brighterkind homes who provide Residential Dementia Care and Nursing Dementia Care can support individuals with these conditions.
Diabetes
A condition that causes a person’s blood sugar level to become too high. We support people living with diabetes to lead a healthy balanced lifestyle in line with their medication needs. Residents who require insulin who live in our residential homes will have access to a district nurse to support with this.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Swallowing difficulties
We support individuals with swallowing difficulties and dysphagia by providing textured modified diets to continue to eat the foods they enjoy, safely.
Which homes can support individuals with this type of condition?
All Four Seasons Health Care and brighterkind homes can support individuals with these conditions.
Enteral feeding
We support individuals who are supported with nutritional and medication needs via a PEG tube.
Which homes can support individuals with this type of condition?
Four Seasons Health Care and brighterkind homes who provide Nursing Care can support individuals with these conditions.
It can be a daunting and emotional time when you or a family member decides to move into a care home. Often the situation can be made more difficult by the complexities involved in paying for care, the terminology and even how to apply for the various benefits available.
Explore our easy-to-follow guides that cover methods of paying for care, including care home funding options, application processes, and answers to frequently asked questions. These resources are designed to simplify your journey and help you make informed decisions about care funding.
It’s important to get professional advice on the best way to fund the cost of care and we suggest that you take advice from a care fees expert to make sure that you have explored all the options available to you. The information in these guides is correct at the time of writing, but because things change, please double check any details and take professional advice before making any financial or legal decisions.
To support you in your search for care, we have contacted a national care fees planning specialist, Symponia who specialise in financial issues for later life, including payment of care fees. To learn about how Symponia can support you, download their helpful handbook.
An overview of the four ways of funding care home fees
We cover factors that will determine whether you are eligible or able to receive funding, plus the various benefits and allowances available.
The key routes to access care home funding and information about care home funding in your area.
NHS CHC is where the NHS agrees to pay for the nursing care component of a person’s nursing fees. Learn more about CHC and how to apply.
A top-up fee may be asked of when the local authority contribution doesn’t quite meet the cost of the care home fees.
NHS-funded nursing care (FNC) means that the NHS will cover designated nursing fees related to the nursing or medical care you receive from a registered nurse during your stay. Learn how to access FNC.
Check out our frequently asked questions when it comes to fees and funding.
Need help with the Attendance Allowance Form? We’ve got you covered with our top tips
Relax and read our top 10 tips for filling in the Attendance Allowance form
If you have any questions about our care or services, please get in touch below.
Please note that we cannot respond to queries about application process, or current vacant positions. Please visit our careers website for information about working with us or current vacancies.
We provide care for those who are funded by their Local Authority as well as those paying for their own care.
For those paying for their own care, we now provide an indicative weekly fee:
Our fees for peoplepaying for their own carestart from:
*Any financial contribution by the NHS for nursing care is paid directly to the care home and not included in these indicative prices.
For those receiving funding from their Local Authority or NHS Trust, an additional top-up contribution may need to be paid to contribute towards the difference between that paid by the Local Authority and the care home fee. A top-up fee is usually paid by another person, usually a relative or significant person in your life.
The final fee is dependent upon an individual’s requirements and needs, as identified during the care needs assessment, the length of stay and the size and facilities of the room chosen. This will be discussed and agreed prior to moving into the home, as will arrangements for paying the weekly fee.
If you are paying for your own care, your fees will be reviewed annually in line with inflation, local market circumstances and/or changes in statutory or regulatory minimum wage system or if there are significant increases to the cost of providing care homes services as a result of changing regulatory rules or the law. Further details can be found within our Terms and Conditions which are published on our website. Your fees may also change where your care package or funding changes or you request a move into a different room.
You may be entitled to support with your Care Home fees. We recommend you seek confidential and independent, professional advice. Your care home manager can provide details of your local Symponia member (independent financial advisors who specialise in planning for care home fees).
The Weekly Fee includes:
Care and support services, including regular reviews
Your food and dining service, including drinks and snacks
Magic Moments Together activities programme
Accommodation which includes:
Your own furnished room and access to all the Home’s facilities
laundry and housekeeping (excluding dry cleaning)
utilities
activities, lifestyle programme and resident day trips
furniture for your room and maintenance of the home and grounds
WiFi internet access in some areas of the home
Care types: [insert care home care types offered separated by a comma e.g. Residential, Nursing, Dementia Nursing, Dementia Residential, Respite, Palliative, Intermediate Care]
Key features of our home:
Our home has accommodation for up to 60 residents. We always operate at safe staffing levels, linked to the care needs of residents and monitored through a robust digital dependency tool.
Facilities: Ensuite Rooms Available, Shared Rooms Available, Choice Of Lounges, Lift, Own Furniture if Required, TV Point In All Rooms, Wi-Fi, Garden, Patio, Close to Local Shops, Near Public Transport, Minibus or Other Transport, Wheelchair Access, Hairdresser on Site.
Little extras that are outside of the weekly fee
To make you feel at home, we also offer a number of extra treats and services that you may wish to purchase when you move in.
Additional services include:
Professional hairdressing – please ask if you would like the current price list
Magazines and newspapers at cost
Items such as fresh flowers for personal rooms, stationery and confectionery, alcoholic beverages, particular snacks and toiletries
In the absence of free provision by the NHS, the following may also be provided and charged in addition to the weekly fees:
Chiropody
Opticians chargeable based on funding for Glasses only
Dentistry chargeable based on funding
Physiotherapy, Occupational therapy
Audiology
Taxi to appointment (when patient transport is not appropriate) according to meter.
Details of the current charges for these services are available from the Home Administrator or Home Manager.
Accompanying residents to outside appointments
If you require assistance and a family member or friend is not available to accompany you to an appointment (hospital, outpatient or other medical or social appointment) a member of our team will be happy to accompany you for a small charge of £25 per hour with travel charged at cost. Just ask the Home Manager for more information…
Insuring your valuables
If you wish to bring personal belongings or valuables into our Home you really should consider arranging your own insurance cover. We have our own insurance, of course, but it normally only covers theft and fire damage. Things like accidental loss and damage or unexplained disappearance of items are not covered. It’s important to remember that large parts of the home are communal areas and accessible to other residents and their visitors.
If you are unsure whether to bring particular items with you to the home, please speak with the Home Manager who will be able to confirm the security arrangements at the Home and the steps both you and we can take to keep your possessions safe.
If you want to get in touch with us directly, please call [home phone number]
Our homes have been hosting Community Coffee Mornings in aid of Macmillan Cancer Support.
We’ve had lots of fun, with plenty of bake sales, raffles, sing-alongs, tombolas and more! It has been a wonderful opportunity to embrace our links with the local community and it’s been great to see so many local celebrities and dignitaries attending our events.
Macmillan is a cause close to many of our hearts and so it has been a joy to see everyone come together to support such a wonderful charity. We would like to say a huge thank you to everyone who attended one of our events!
The total to date raised by our care homes and central support teams is well over £10,400. Well done everyone!
Four Seasons Health Care Group is one of the UK’s largest independent health care providers with care homes across the UK providing long-term and respite residential, nursing and dementia care for older people.Find a care home near you.
At Wheaton Aston Court Care Home’s Coffee Morning, our VIP guests included Councillor Meg Barrow and local Reverend Rachel.
We were thrilled to be joined by the Mayor of Horwich at St Catherines Care Home.
Lansdowne Care Home were honoured to have the Mayor of Barnet, Councillor Nagus Narenthira, at our event.
Live entertainment was provided at Riverside Court Care Home by local performer John.
Hungerford Care Home had a huge selection of cakes to choose from at our Macmillan event.
We welcomed the Mayor of Elmbridge and actor John Altman to our coffee afternoon at Emberbrook Care Home.
At Brockwell Court Care Home we welcomed special guest Kathryn Rooney, who works in our local community fundraising for charity.
We were joined by a local folk band at Lammermuir House Care Home who put on a wonderful performance for all of our guests.
Our coffee morning at Ashbourne Court Care Home was very well attended and our raffle was a huge success.
For more information about Four Seasons Health Care or brighterkind care homes please get in touch. Our friendly team are on hand to help.
Our Care team offer a person-centred approach that is delivered through quality care, recreation and activities, and food and dining.
We provide all types of care, including nursing care for those who have complex medical needs, and 24-hour nursing dementia care provided by specialist teams trained in the complexities of looking after those living with dementia, who may also have other long-term medical conditions.
At Lansdowne in 2023 we supported over 300 families with their care enquiry. We are here to help, so please get in touch with our friendly team.
At our care home in Cricklewood, we provide a comprehensive range of services, including nursing care, specialised nursing dementia care, respite care, palliative care and intermediate care.
At Burlington Court Care Home, our team offer a person-centred approach that is delivered through quality care for people who need help with daily tasks, and for those who have complex medical needs.
Situated just a 5-minute drive from Glasgow Fort, a 14-minute drive from Glasgow city center, and only a 3-minute walk to the nearest bus stop, our home is easily accessible for visitors to pop-in and spend time with their loved ones.
Residents also enjoy a range of activities, including day trips out, pet therapy, visiting entertainers, and activities with other local care homes. Currently:
We go to the Gathamlock Church for High Tea on the 2nd and 4th Monday of each month,
We attend the Shettleston Church dementia sing-a-long cafe twice each month,
Bible Stories Class every week for those who still practice and wish to attend,
Daily mobile shop visits to bring newspapers, sweets, cakes and sandwiches,
Weekly morning pamper sessions, and
Friday afternoon cinema for that ‘night at the movies’ feeling
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“I couldn’t be happier than I am with the care that my mother receives. I am pleased with the staff engagement with my mum and myself and can see that my mother’s needs are being met in many different ways. I appreciate being kept up to date with my mother’s progress in regard to health, diet and any other relevant information regarding her and the facility. I am also very pleased with the standard of hygiene throughout the home and also my mum’s own personal care. Overall the standards set by the home are in my opinion to a high and satisfactory standard.” – Relative of Resident, published on carehome.co.uk
Our Home to Home Promise is our commitment to do everything we can to help you feel at home. After all, feeling well looked after is as much about creating a sense of home as it is about providing good quality care.
Before moving in
We promise to get to know a little about you, your family and friends, finding out what you want and need from us and making sure it’s all in place.
We’ll provide you with lots of practical guidance and advice and invite you, your family and friends to spend some time in the home, getting to know the place, the care team and fellow residents.
On arrival
We promise to give everyone a warm welcome with tea and biscuits on arrival. Your room will be carefully prepared, including any personal things that have been brought in advance.
Family and friends are encouraged to stay as long as they wish and there will always be someone on hand to provide advice and reassurance.
Settling in
We promise not to bombard you with too much information in the first few days. When you’re ready we’ll introduce you to other residents and members of the team.
We’ll help you to become familiarised with the home and its routine, such as hairdressing and chiropody visits, the entertainment programme and where to find drinks and snacks. Our chef will ask about your favourite meals and how you like them cooked.
Once you’re settled, our Home Manager will check to find out if there’s anything else we can do to help you feel at home. There will always be someone with the time to sit down for a chat about anything at all, however big or small.
Visiting
We understand the importance of maintaining connections with family members. We encourage and facilitate visits from relatives, ensuring that our residents continue to feel supported and surrounded by loved ones during their stay.
If you have any questions about our care or services, please get in touch below.
Please note that we cannot respond to queries about application process, or current vacant positions. Please visit our careers website for information about working with us or current vacancies.
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