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I start my day en route to one of our care homes. I normally catch up with the Regional Manager on the way and we discuss the plan for the day ahead.

When I arrive at the home, I am welcomed in by the Home Manager and we normally chat about our plan for the day over a coffee. Then we get to work!

Each day is different.  I could be advising and supporting on matters of compliance or quality assurance, policy compliance or monitor the levels of customer satisfaction.

I will liaise with a variety of internal and external customers during the day too in person, over the phone and by Zoom Call. My problem solving skills are put to the test daily. This is my favourite part of my role!

I like to speak with every member of the team during my time in one of our care homes and do this over the entire day. I like to know that everyone is happy at work!

I make a point of visiting with our residents over a cuppa to check they are happy with the care and treatment we are providing.