Four Seasons Health Care Group partnered with Bournemouth University’s Ageing and Dementia Research Centre for the care sector’s largest independent study on a new dementia strategy. This 18-month study, which began in 2022, tracked the progress of 230 Dementia Champions across all Four Seasons care homes through over 5,000 workshop sessions. The study confirmed the benefits of experiential learning, helping carers expand their knowledge of person-centred dementia care. You can read more about our approach to dementia care here.
Vivaldi
Four Seasons and brighterkind care homes in England have partnered with the VIVALDI Social Care Study, building on the original study to reduce infections in care homes. Commissioned by the UK Health Security Agency (UKHSA) in collaboration with UCL, The Outstanding Society, Care England, and NHS England, this study will monitor infections like COVID-19, flu, norovirus, and UTIs. Our involvement is crucial to improving infection prevention, control, and the wellbeing of residents, their families, and our team. You can read more about our involvement with the Vivaldi Study here.
Embrace Living
Our partnership with Embrace Living delivers engaging, interactive content that uplifts and energises residents, families and teams. What makes Embrace Living unique is the weekly variety show, designed to stimulate both mind and body while building a strong sense of community. Viewers can enjoy sing-alongs, interactive games, educational segments, and personalised shout-outs, all promoting an active and joyful lifestyle.
Just A Doodle
Just A Doodle provides engaging content and activities for our residents, including weekly activity packs, newsletters, quizzes, and themed events that help residents to reminisce and have fun. Through our partnership, they also run online art sessions to reignite residents’ love for creativity and play. These sessions have included calligraphy workshops, origami, watercolor tutorials, and themed events. The goal is to enhance residents’ wellbeing and ensure an enriching experience for everyone in our care homes.
danceSing
danceSing offers a unique and enriching experience for residents on the Magic Moments Portal, our digital wellbeing platform. By combining music, movement, and nonstop radio, danceSing promotes physical activity, cognitive stimulation, and emotional wellbeing. Residents can enjoy a variety of on-demand and live sessions, including Chair Yoga, Movement with Natalie, The Kiaya Show, Chair Pilates, and Singing with Alan.
danceSing’s programmes are tailored to meet the diverse needs of the elderly, fostering community and joy. The benefits of music and movement are numerous, from improved mobility and enhanced mood to increased social interaction. The nonstop radio on our Portal provides a continuous stream of uplifting and familiar tunes, creating a vibrant atmosphere for residents, visitors, and teams. Our partnership with danceSing is dedicated to enhancing residents’ quality of life through the power of music and movement.
Creative Mojo
Each month, our residents create a large artwork inspired by the monthly theme. Creative Mojo supplies each home with an art activity pack to spark creativity. These kits are designed for all abilities, including those with advanced dementia. Kits feature bespoke die-cut shapes, step-by-step instructions and inspirational photos for the team. Be sure to check out the latest artwork on display during your visit.
brakes
We source the highest quality fresh ingredients for our care homes through brakes’ nationwide network. This partnership allows us to trace our food back to its source and provide a consistently high-quality dining experience across all our care homes, using seasonal ingredients. We create varied, seasonal menus with input from our residents, complemented by a specials menu. brakes help us deliver on our promise to make dining special for our residents.
Oranka
We partner with Oranka to provide our residents with orange, apple, blackcurrant, pineapple, and watermelon juices. These juices are free from added colourants and artificial flavourings, designed to appeal to residents and encourage greater fluid intake. This can improve overall wellbeing and help reduce the risk of falls.
Myley
Several brighterkind care homes offer access to Myley, a service that organises day trips tailored to residents’ interests. Myley not only arranges the events and transportation but also provides dedicated Tour Leaders committed to creating incredible experiences and enriching our residents’ lives. Popular Myley tours include Cotswold Wildlife Park, Brighton Promenade, and The National Railway Museum. Find out more about our tours here.
Home> About Us> Support and Partnerships with Healthcare Professionals
We are committed to helping Healthcare Professionals to locate safe and suitable care for patients in a prompt time frame and for the move into our home be as smooth as possible, whether this is a move direct from hospital or from the patients home or alternative community location.
How do we do this?
Our care home teams endeavour to conduct same-day show rounds and same-day assessments for individuals you wish to refer into our homes, allowing potential residents to move in within 24 hours.
We recognise that transportation can sometimes pose a challenge for those looking to move in and so we go the extra mile to help those where hospital transport is not available or will slow down the admission process. To do this, we offer taxi services from home or hospital to collect those who can travel by taxi, and in certain cases, we can even arrange for an escort. Our ultimate goal is to provide a swift and convenient same-day assessment and an admission within 24 hours, ensuring a positive experience for everyone involved.
With homes across the UK (Scotland, England and Jersey), our care home teams go the extra mile to help you locate suitable, safe care for potential families and potential residents. In all our homes, we support D2A placements, permanent and short stays:
D2A beds
Short stay placements
Block Contracts
Spot purchase beds
Our dedicated Business Development Manager works closely with the NHS and Local Authorities in each area and is available to answer any questions you might have. They are available to discuss commissioning requirements for block bookings, D2A beds or any other matters. Your BDM supporting health care professionals is: Jasbir Panesar.
Healthcare Professionals can contact us via the email or over the phone using 07972134428.
Providing personalised, safe care
Our care homes offer:
We support permanent and short-term care that supports individuals and their families through respite care and intermediate care.
We use specialist digital tools to assess the care needs of residents and the care required, ensuring that individual needs, care, mobility, environment are all factored into our understanding of the resident and the team required to support them.
We take pride in our person-centred approach, creating a warm and supportive environment that fosters physical, emotional, and social well-being for all those under our care. We take time to understand our residents so that our activities programme (Magic Moments) enhances their well-being and promotes a sense of community and belonging. All of this is done on an individual level with activity relating to each individual logged on our Magic Moments Portal.
We use advanced digital tools to provide insights into our activity programme and since June 2022, our system has logged 600,000 activity records. In the last three months alone, we’ve achieved 36,513 hours of meaningful engagements, including 6,177 outdoor activities, 13,280 group events, and 43,035 one-on-one activities. Our Magic Moments strategy aims to provide personalised, meaningful activities and to increase fulfilment and help reduce isolation. Through use of our digital tools, we can quickly understand trends within a home, identify residents in need of new or alternative strategies and closely monitor engagement of individuals.
If you have any questions about our care or services, please get in touch below.
Please note that we cannot respond to queries about application process, or current vacant positions. Please visit our careers website for information about working with us or current vacancies.
Home> About Us> Customer Satisfaction Survey Results
Four Seasons Health Care Group conduct regular resident satisfaction surveys to provide vital feedback on how we are performing in all our care homes.
We’ve completed this year’s resident and relative survey and improved on every question compared to a couple of years ago. While there’s still room for growth, it’s encouraging to see progress across all areas we assessed.
Our most recent survey was conducted in 60 Four Seasons and brighterkind care homes during February 2024,with over 1,700 responses. Respondents were asked questions spanning key elements of care home life. This included the standard of care, the team, food and dining, activities programme and home cleanliness.
Feedback from residents and relatives of both Four Seasons and brighterkind care homes resulted in a Customer Satisfaction Index of 83% which 5.3 points higher than our last CSI. This all supports our culture of continuous improvement of our services for the residents we care for, their families and our team members.
The latest UK Customer Satisfaction Index (UKCSI) is 76% and was published in January 2024 by The Institute of Customer Service.
Here is a short video that explains our Customer Satisfaction Survey:
Some of our highest scores came from categories related to resident and relatives’ relationships with team members, the care provided and the positive atmosphere in the care homes.
95% of respondents said team members are friendly and approachable. 94% reported being treated with kindness, dignity, and respect. 94% of residents agreed on a positive atmosphere in their home. Additionally, 91% of residents are satisfied with the care and support they receive, and 89% are pleased with the overall food and dining experience.
Respondent comments included:
“I was a little worried about moving into a care home as I thought I would lose my independence, but I love it here. Staff are always promoting my independence.”
“The standard of care is outstanding. The kindness of the staff towards mum – and us – is brilliant.”
“I’ve never known such a happy, wonderful, team that look after our loved ones so well.”
Jacqui Ritchie, Chief Operating Officer at Four Seasons Health Care Group, said: “I am extremely proud of all our dedicated team members who are so positive and passionate about their work. Receiving such great feedback from our residents and their families is testament to their commitment to providing excellent care quality and enriching the lives of our residents. Improving in every area since our last survey indicates we are making a positive difference to those we care for.”
“Always very welcoming and warm and friendly.
The activity coordinators are amazing and always go above and beyond.”
If you have any questions about our care or services, please get in touch below.
Please note that we cannot respond to queries about application process, or current vacant positions. Please visit our careers website for information about working with us or current vacancies.
Our care homes are more than just places of care and everyday living support. They are also thriving communities in which each person feels part of the life of the home and where our teams focus on you as an individual, getting to know really matters and making a difference.
Listening to our residents is one of the most important things we do each day, so that we can truly get to know them. We always pay special attention to people’s stories because places filled with stories and warmth are places that everyone is happy to call home.
Creating a sense of home
Moving into a care home is an important decision for anyone. Every day we meet friends and families looking for the right care and support for a loved one and we help them navigate the complexities of the care system.
Through our Home to Home Promise we support new residents and their families to make the move into a care home as relaxed and easy as possible. After all, feeling well looked after, is as much about creating a sense of home as it is about providing quality care.
The Four Seasons Health Care Group is one of the most significant providers of residential, nursing and dementia care in the UK providing a home to approximately 3,000 older people across England, Scotland and Jersey.
Our Group is made up of two distinct brands: Four Seasons Health Care and brighterkind. Both brands have operated in the care sector for many years and have excellent reputations with families and health care professionals alike.
In some areas of the UK, our care homes work in collaboration with NHS partners to offer specific rehabilitation and reablement for those who have had a health setback and just need time to recover. These services support individuals to lead independent lives through empowering environments, understanding teams and holistic care plans.
If you have any questions about our care or services, please get in touch below.
Please note that we cannot respond to queries about application process, or current vacant positions. Please visit our careers website for information about working with us or current vacancies.
We understand that the decision to move home is a significant one. It can be an emotional and challenging time that prompts lots of questions.
To help you, we thought we would share some of the frequently asked questions many of our families and residents ask when they first contact us. They cover a range of topics from what to expect when someone moves in to a care home, to fees and funding and the legal rights of a resident. We hope you find them useful.
Can I still continue to pursue my favourite hobby or things that interest me?
Moving into a care home is a great opportunity to make new friends and enjoy more socialising. Our Activities Leads organise and run activities throughout the day. However, you may want to continue an interest or try something new that you’ve been meaning to do for years. That is no problem. Share your wants and wishes and we’ll do all we can to make it happen when you move in.
Can I still enjoy my favourite dish?
Our homes provide a daily menu of traditional home-cooking, using fresh ingredients and we cater for everyone’s dietary and cultural requirements.
When you first move in, our catering team will discuss your food preferences, so if you fancy a favourite dish we will try all we can to make it for you, just how you like it.
You can even invite your family over for private dining too.
Can I get WiFi?
Free WiFi is available in our Home so you can access the internet and keep in touch with those you love digitally. Please talk to your care home directly, as WiFi may not reach all areas of the home. If when in the home you need assistance connecting to the WiFi our care team are happy to help.
Can I bring my pet with me?
Moving home can be an emotional time and animals can often provide comfort and familiarity. If you wish to bring a pet with you, please discuss with the Home Manager to see if this is possible after taking account of health and safety for you and others in the home. You are responsible for all costs, such as your pet’s food and medical costs, and any damage they may cause to your room or the home. All pets must be kept up to date with their vaccinations at your own cost.
What are the visiting times?
It is important to us that you are able to maintain your social life and keep links with your family, friends and community networks. Visitors are welcome at the Home at anytime. However, please be mindful that our Homes are ‘home’ to many people so we ask that mealtimes and late night visits are treated with courtesy.
Will I be assessed when I move into the Home?
Before you move into the home, we will carry out a care needs assessment to see if the type of care the Home provides is suitable for your needs and to help assess the cost of your care. After you move into the Home we will work with you to carry out an initial assessment (within the six-week trial period) to review whether your care and support package remains appropriate. We will continue to assess with you whether the Home meets your needs and carry out further assessments throughout your stay as appropriate and at least once a year. If you find it difficult to express your wants and wishes due to a lack of capacity, we will support you to communicate as far as you are able and consult with you and your appointed representative. We will support and encourage you to be involved in planning and any decisions made about your care.
Can I change rooms after I have moved in?
If a preferred room becomes available that suits your care needs, you can move into the room. Your Weekly Fee may increase or decrease to reflect the change from your previous room. If you are publicly funded this will be made in agreement with the commissioning body. If we believe that it is necessary or more appropriate for you to move rooms, we will discuss this with you and normally give you at least one month’s notice of any proposal to move rooms and if there is any difference in cost that will effect your Weekly Fee.
Can I smoke in my room?
We are happy for you to continue to smoke or vape but it is not permitted in residents rooms. There are dedicated smoking areas should you wish to smoke or vape. We have a no smoking policy for visitors.
Do I need to insure my possessions before I move in?
We have limited insurance for your personal belongings. We therefore recommend that you do not keep anything of significant financial value (or significant sentimental value) in your room and that you arrange your own insurance cover. If you are unsure whether to bring particular items with you to the home, please speak with the Home Manager, who will be able to confirm the security arrangements at the home and the steps both you and we can take to keep your possessions safe.
Can I personalise my room?
We want you to be happy and feel comfortable in your new home. You can personalise your room by bringing some of your own possessions and a piece of favourite furniture with you. However, in the interests of your health and safety please ensure that any items you bring into the Home are safe, fit for purpose and are not a fire hazard.
How much does it cost?
Most Four Seasons Health Care Group care homes accept residents who pay for the full cost of their stay themselves, or who receive assistance with funding from a public body such as their Local Authority or the Health Trust. The final price is dependent upon an individual’s requirements and needs as identified during the care needs assessment undertaken prior to moving into the home plus and the size and facilities of the room chosen. This will be discussed and agreed prior to moving into the home, as will arrangements for paying the Weekly Fee. However, for those paying for their own care, there are indicative prices for each home, published on www.fshcgroup.com. Please contact the Home to discuss your care needs and to gain a better understanding of specific costs. We are always happy to assist with any general enquiries you may have in relation to your fees. You may be entitled to assistance with your care home Weekly Fee and so we recommend you seek independent, professional advice.
Do I need to pay a deposit?
We do not ask you to pay a deposit or an administration charge. We try to ensure our Weekly Fee and the amount you pay or contribute to your Weekly Fee is easy to understand. Please speak to the Home Manager if you would like to discuss in more detail.
What is included in the Weekly Fee?
The Weekly Fee includes the care and support services that reflect your needs and wants including activities and routine trips; your own furnished room; all meals, drinks and snacks; laundry (excluding dry cleaning); domestic cleaning services; utilities including telephone calls (excluding international and premium rate telephone calls), and WiFi.
What is not included in the Weekly Fee?
To make you feel at home, we also offer a number of extra treats and services that are not covered by the Weekly Fee. These include: professional hairdressing, magazines and newspapers for personal reading, personal purchases such as fresh flowers for individual’s rooms, stationery, confectionery, alcoholic beverages, particular snacks; toiletries; clothing, shoes and slippers; dry cleaning and the installation of private telephone line, internet or cable TV connections. In the absence of free provision by the NHS, the following may also be provided, but shall be charged in addition to the Weekly Fee: chiropody; occupational therapy; opticians; dentistry; physiotherapy, other privately arranged healthcare and being accompanied to any planned medical appointments. The Home Manager will notify you if charges do not apply for any reason.
What is a resident contribution?
If your care stay is publicly funded you may be required to pay a means-tested contribution towards the cost of your care. The relevant commissioner will advise you of this. Changes to this rate are determined by the commissioner and notified by them to both the resident and the care home.
How do I pay my Weekly Fee?
If you are paying for your own care, you’ll need to pay the care fees by Direct Debit at the start of each month. Upon moving in, the first Direct Debit will collect payments in advance for the first month’s fees. The same applies to any applicable top-ups. If your care is publicly funded, and if we are collecting the resident’s contribution, this should also be paid by Direct Debit, but it will be collected at the end of the month.
Will my Weekly Fee change during my stay?
If you are a self-funder or have a top-up fee, your Weekly Fee will increase according to our Terms and Conditions. Ask the Home Manager for a full set of Terms and Conditions. If you are publicly-funded your Weekly Fee may also increase on an annual basis and the relevant commissioner will advise you of the rate that will apply plus any impact this has upon the contribution you pay towards the cost of your care. Regardless of your funding (private or public), there may be an additional increase or decrease to your Weekly Fee over time to reflect changes to your care needs, funding and eligibility for financial assistance from the Local Authority or the Health Trust. For publicly funded residents, the relevant commissioner will advise you of any impact this has upon the contribution you pay towards the cost of your care. Selffunders can also ask their commissioner to confirm if these changes enable them to access financial assistance from the Local Authority or Health Trust.
What if I change my mind about living in the Home?
You can change your mind for any reason within the 14-days and will only be required to pay for those days which you stayed at the Home. After the first 14-days you can still cancel for any reason, but you must give us one month’s notice. For more detail ask the Home Manager for a full set of Terms and Conditions.
Could I be asked to leave the Home?
If your needs change to the extent that we are unable to provide the appropriate level of care you need and the home is no longer the right place for you, we may ask you to leave and end the agreement we have with you. We try to avoid this by using a six week trial period where together we can check that the arrangements are suitable for you. If we are unable to meet your needs we can end the contract with one month’s notice. After the six week trial period, we can end the contract but will give you at least three months’ notice. Other reasons we may need to ask you to leave the home on one month’s notice (or less in extreme circumstances) are if you, anyone paying a top-up or your public-sector commissioner refuse to pay, or if you or your visitors present a significant risk to others at the Home; or you or your visitors persistently behave in a way that seriously and negatively impacts the wellbeing of others at the Home.
What if my circumstances change and my funding is affected?
If there is a change of circumstances and you are not able to pay the Weekly Fee and you need financial assistance from the Local Authority or Health Trust, it is your responsibility to apply for public sector funding in good time to make the necessary arrangements. If you are applying for public sector funding, you will continue to be responsible for paying our fees in full until your application has been completed and that funding has been agreed and commenced by the relevant body. If your savings increase, the public-sector commissioner change their threshold or your care needs decrease over time, you may no longer be eligible to receive funding from the public sector, at which point you will become responsible for the payment of your care and accommodation. The Home Manager can help you to request the necessary information from the commissioner and we recommend all our residents obtain independent, professional advice.
Can you advise me on my financial affairs?
We don’t provide financial advice but can provide information on the funding. We recommend that before moving into the Home, all new residents seek independent, professional advice in relation to paying their fees. There are a number of options available when deciding how to fund your care and you may be entitled to financial assistance from the Local Authority or the Health Trust in certain circumstances. If you need help to contact a commissioner or you would like to discuss your options with someone, please speak with the Home Manager who will be able to provide you with information on how to find an independent financial adviser.
What is a lasting Power of Attorney?
We recommend all residents appoint someone as their Lasting Power of Attorney if they’ve not done so already. This is a legal document that allows someone you trust to act on your behalf and remains effective if you lose capacity to make decisions for yourself. A Lasting Power of Attorney can provide someone you trust with the formal and legal authority to manage your financial affairs and/or to make decisions about your health and welfare. You should seek independent legal advice on the process. If you have not made a Lasting Power of Attorney and you cannot manage your own affairs, the Local Authority and/ or NHS will be responsible for making key decisions about you, your financial affairs and your care package. Until you have a Lasting Power Attorney in place, we recommend that you identify a person you trust and who knows you well; we call this person your ‘Resident Liaison’. A Resident Liaison does not have the legal authority to make decisions on your behalf (like a Lasting Power of Attorney would), but we would like to be able to discuss your circumstances with them in order to best understand your needs and to make decisions about your care.
If I am a private payer, do I need a Guarantor?
If you are paying for your own care and you have not made a Power of Attorney, we may require a payment in advance or arrange for another person to guarantee payment of your fees by completing a Third-Party Guarantee Agreement.
What do you do with all the information you capture about me?
When you come to live in one of our homes, we need to use information about you to make sure that we provide you with care that meets your needs. We use your information to provide you with care, to keep you safe and to receive and make payments. We may also use it to make sure that we are providing high standards of care more generally. To do all of this, we may receive information from, or share information with, the following people: Colleagues from Four Seasons Health Care and external organisations, such as the NHS or Health Trust, who are responsible for providing direct care Colleagues from Four Seasons Health Care support services, such as those who process payments, undertake audits or provide specialist advice External regulators and professional bodies, such as the CQC, RQIA or Care Inspectorate Commissioners, such as local councils or NHS or Health Trust Service providers, such as pharmacists, opticians and chiropodists Data processors, such as the companies that supply our IT systems If there are serious concerns about your safety, or the safety of another person, we may be legally required to share information with the police and other government agencies. We do not automatically share information about you with your loved ones. Instead, when you move in, we will ask you whether you want us to share information about your care with anyone else and add your preferences to your records. If you do not have the capacity to make decisions about who we share information with, we will share information with people who are legally authorised to act on your behalf or where a ‘best interests’ decision supports the sharing.
Our full privacy notice is published at Privacy Policy and this gives more detail about the ways in which we use information.
If I’m not happy about something, how do I raise this with the Home?
We hope that your time in our Home is happy and problem-free. We welcome feedback and encourage you to provide us with your thoughts and opinions on what we are doing well and what we can do to improve. If you would like to comment on our services, you can talk to the Home Manager. However, if you wish to voice your concerns formally there is a procedure you can follow: If you have a complaint about any aspect of our service or care please speak to the person in charge in the first instance. If they are unable to resolve the problem please speak to the Home Manager. We will always do our best to resolve a complaint as soon as possible and we will talk to you about any actions that should be taken to help solve the issue. A copy of our feedback leaflet ‘Tell us what you think’ can be found in all of our care homes or on our website If you are still not satisfied after following the Four Seasons’ complaints process then you may request an independent review from the Ombudsman. Details will be provided with your complaint response or can be found on the website http://www.fshcgroup.com. More information on how to register a complaint is available and displayed within the home, just ask a member of the team.
We are committed to providing an engaging and rewarding workplace. As a valued team member of our Group, we have a range of benefits available to you when you start work with us.
Together we make a difference to our residents every day.
Our exclusive Happy Hub app is designed to make a difference to lives of our team members, both inside and outside of work. From high street discounts and wellbeing programmes to recognition awards and company updates, the Happy Hub is full of features to help bring happiness to our team members.
Exclusive access to the Happy Hub, our dedicated employee App
The Happy Hub is designed exclusively for our team members to make a difference to your life. The Happy Hub gives you and your family access to discounts, benefits, links and our wellbeing programme.
You can use Happy Hub discounts together with your Blue Light discount card. You can get the discount benefit from your Happy Hub voucher and then apply any Blue Light card discount on top!
Find out more here
Already registered? Just login in here
To register just search ‘Hapi’ in your App store and type ‘Four Seasons’ and create an account using your name and Unique ID.
What is your Unique ID?
– If you are based in one our care homes this is your Careblox number.
– If you do not use Careblox, then please use your most current payroll number at the top of your payslip.
Reimbursement of your Blue Light Card membership
The Blue Light Card is a discount service for the emergency services, NHS and social care sector. It provides Blue Light Card members with thousands of amazing discounts online and on the high street. Plus, you can use your Blue Light card together with discount vouchers you get from our Happy Hub.
To register you will need:
– Your personal email address
– A photo of your payslip to upload (you can take this on your mobile phone if you have one)
– Your contact details
– A payment of £4.99. We will reimburse this cost via our usual expenses procedure which requires proof of receipt.
Click here to find our more and register
Free DanceSing membership for you and your family
Music and movement can have a positive impact on our mental health, emotional wellbeing, physical condition and improved socialisation.
This is why all our team members and their families have access to a free danceSing On Demand membership. This membership is worth over £30 per month per person.
Access danceSing On Demand here, using the details below:
Login details are available on Happy Hub and our intranet or via your Home Manager or Administrator.
Supporting your career progression and growing your skills
Did you know there are over 50 different subjects available for you to study via our digital and face-to-face training programmes?
We have all the usual training you would expect, plus opportunities to progress and develop your skills to further your career if you wish. We are using the state of the art digital platform combined with face-to-face learning for specific upskilling. Our Home Managers and Regional Managers have benefited from a range of commercial training sessions. All of which were face-to-face and with hands on examples to help them understand and proactively manage the commercial aspects of their service.
There are also qualifications and personal development opportunities in a number of different job roles. We have leadership programmes to help individuals across the business develop their leadership and management skills.
We want to make sure you have the right skills for your role and the opportunity to progress should you wish. You can also spread your wings and try courses a little outside your comfort zone if you wish.
When you join our Group, you will have access to join our eLearning platform and a whole world of opportunity will open up. Look out for more details within each care home and via YourHippo our Learning Platform where you can access your training account.
Access to Concerts for Carers
Concerts for Carers is a registered not-for-profit charity whose mission is to support the mental health and wellbeing of all NHS workers and those who work in Social Care by offering free tickets to live events at amazing venues throughout the UK. Simply register to be in with a chance of winning.
To register you will need:
– Your personal email address
– A photo of your payslip to upload (you can take this on your mobile phone if you have one)
– Your contact details
Click here to find out more and register
Free 24/7 confidential helpline for you and your family
All team members have access to a confidential counselling service. This confidential counselling helpline provides free expert advice and compassionate guidance 24/7 for all team members and their families. It has helped hundreds of our team members with all matters to support your Mental, physical, financial and social wellbeing including:
Anxiety, stress and depression
Bereavement
Relationships and divorce
Financial and Legal Advice
Wellbeing Wednesday
The health and wellbeing of our people is hugely important to us. We are proud of our culture of caring for one another and we are always looking for ways we can help build a happy and healthy workforce.
Look out for our Wellbeing Wednesday resources each week to support your mental, physical, social and financial wellbeing.
Click here for more details
Free daily meal and refreshments
Food and drink are available for colleagues working within our care homes whilst on shift and we have recently enhanced our hot food option for team members. Please note that there is no cash alternative for staff to be refunded for any food purchased off-site, this is a simple offer to ensure that everyone is able to obtain sustenance whilst working as needed.
More details available within each care home.
Access to money off retail, leisure and food shopping for you and your family
Deals and discounts can be obtained on retail and supermarket shops by team members and their families, by registering on the Happy Hub.
There are some great savings to be had at places such as ASDA, Dorothy Perkins, Top Shop, well- known restaurant chains, theme parks and more! Plus, if you combine these discounts with the discount you can get from your Blue Light card…you can really save! We provide free access to the Happy Hub and will pay for your Blue Light card. You just need to claim the Blue Light card back through the usual way of claiming expenses. Your home manager will be able to advise how to do this when you start with us.
Making a Difference Awards
Our ‘Making a Difference’ award is a great way to recognise a colleague who has done something exceptional and made a genuine difference. Those shining stars amongst us who make each day the best it can be for all those that live and work in our homes.
Winners across our business are chosen each month to win this award and each receive £20 worth of shopping vouchers as well as a certificate to say thank you.
Look out for more details in each care home. Go on, make someone’s day and nominate them for the Award.
Look out for more details in each care home
Career Milestones
Our Years of Service Awards acknowledge the loyalty, dedication and commitment of colleagues who have chosen to enjoy a career with the Four Seasons Health Care Group.
One extra day’s annual leave entitlement will be given to those colleagues with continuous service of 2 years and a further extra day for those with 5 years’ service, up to a maximum of 30 days holiday per year for full-time colleagues.
Years of Service are recognised for 5 key milestones beginning with 5 years continuous employment with the Group, and thereafter, every 5 years of continuous service for up to 30 years. Receiving gifts of shopping vouchers from £25 to £200 for each milestone.
For more information about any of the above benefits, please speak to your Line Manager.
Our teams are dedicated and passionate about delivering excellent care to those in our care homes. That’s why we believe in providing team members with rewards and recognition to acknowledge their extraordinary efforts.
Our Making a Difference Awards give you the opportunity to celebrate team members that have gone above and beyond. Residents, relatives and team members can submit a nomination. You might want to recognise someone for an act of kindness, fantastic mentorship, or unwavering dedication to providing outstanding care. Whatever the reason – this is a fantastic opportunity to recognise them.
If you know someone who has made a significant impact, we encourage you to nominate them. Your nomination not only shows your appreciation, but it shines a spotlight on their achievements. It’s a simple but powerful way to acknowledge the hard work and compassion that our team members bring to their roles each day.
Rewards and recognition
Our award categories align directly with our Group Vision and Values, ensuring we celebrate not just hard work but also those who embody the values that guide our organisation. When you nominate someone, they’re considered for a monetary gift and automatically entered into the Regional and National Making a Difference Awards. These higher levels of recognition bring additional prestige and the chance to win further financial rewards, emphasising the significance of their contributions on a larger scale.
Please fill out the form below with the reasons you believe the team member deserves an award, including their full name and job title. The care home will validate all nominations.
We offer brighterkind care – a person-centred approach that is delivered through quality care, recreation and activities, and food and dining.
Our care team have been praised by The Jersey Care Commission, “There were clear well organised care plans for each care receiver within the home. The Regulation Officer examined a selection of care records, there was evidence that care plans were reviewed and regularly updated. ”
Please do get in touch to see if we can help you with your care enquiry.
At our care home in St Brelade, we provide a comprehensive range of services, including residential care, nursing care, respite care, and palliative care.
We offer brighterkind care – a person-centred approach that is delivered through quality care, recreation and activities, and food and dining.
We are inspected by the Jersey Inspectorate. The inspectors reported: “The relatives commendation of the excellent communication reflects the services’s commitment to transparency, regular updates and openness.” “The feedback provided by the relatives indicates a high level of satisfaction with the service, highlighting several key areas that contribute to its success, such as a homely, warm atmosphere, which suggests that the service fulfills the basic care needs, ensuring that the environment is welcoming, comfortable and conducive to well-being“
At our care home in St Brelade, we provide a comprehensive range of services, including residential dementia and respite care.
Putting on a loved golden oldie, a weekly pamper session at our in-house salon, enjoying your favourite tipple on a balmy summer evening and knowing that you prefer extra marshmallows on your hot chocolate.
These are the little things in life that make a big difference.
These are the little things that underpin our approach to care in our care homes – a commitment to getting to know you, focussing on you as an individual and what really matters.
Three steps to finding the right care home
1
Understanding which type of health care home group you need and what to look for when choosing a care home.
2
Questions to ask and things to consider when you are looking to visit a selection of care homes.
3
All the questions you might find helpful to think about before you decide on your care home.
Moving into a care home is an important decision for anyone. Many of our residents feel part of a community and families find they capture some quality time back with their loved ones. Here’s what some of our residents have to say about living in our homes.
I love the trips out…I wouldn’t see any of those if I stayed at home. It’s the things you would think, well, I wouldn’t be able to do that.
Joyce
– Care home resident
The team are exceptionally kind, caring and compassionate and residents are respected by the team who value them as a unique individual.
We believe in living life to the full. That’s why we are so passionate about supporting residents to participate in vibrant, stimulating activities.
We believe that if you eat well, you live well, which is why we go that extra mile when it comes to preparing nutritious meals and serving them in our spacious, restaurant-style dining rooms.
View our awards and partnerships