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- Vacancy Working Patterns:
We are currently recruiting for a Receptionist. As a Receptionist, you will provide overall support to the Home by promoting its excellent reputation and public image at the first point of contact and demonstrate strong customer focus whilst providing marketing support to the Home Manager. As one of the largest healthcare providers in the UK it’s important to us to couple great care with meaningful and enjoyable experiences.
As a Receptionist you will be:
- Providing a welcoming and friendly environment as the primary contact point for visitors and telephone enquirers
- Liaising with visitors and potential residents to the home, ensuring they are welcomed in a professional and friendly manner and all queries responded to accordingly
- Updating and logging any customer enquiries onto the home’s Income Processing software and proactively managing any follow ups as required, such as issuing brochures or any other company literature
- Engaging with the Recreation and Activities Co-ordinator to ensure a varied programme of events to encourage resident participation and stimulation
- Providing support and assistance to the administrative team in the home as and when required, and acting as the focal point to cover their duties when absent
- Where appropriate, updating CareBlox with the team’s rosters
- Taking the minutes at the Team Meetings and other meetings as required
To succeed you will be
- A team player who engages well with others
- Strong communicator with good interpersonal skills
- Organised and sympathetic, remaining calm under pressure
- Able to multitask and a good coordinator who can work unsupervised
- Flexible and adaptable to change
- Passionate about care
If you possess these qualities then experience of working as a Receptionist isn’t necessary. We provide you with excellent learning, development and support opportunities, to equip you with the knowledge and skills to make a real difference in the role.
We offer you a great range of benefits, which include:
- Competitive salary
- Excellent holidays plus bank holidays
- Refer a Friend scheme of £150 (unlimited referrals)
- Free meals
- Access to excellent training
- Career development opportunities
- Discounts and benefits suited to your lifestyle
- Free onsite parking
- Free uniform
- NEST work place pension contributions
- Long service awards
Set amongst beautiful grounds and with lovely views of the surrounding countryside, Ivybank House Care Home is a warm and inviting residence located in the hills above the city of Bath.
The home offers residential and respite care.
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